These are a few words to describe our 2022 Conrad Quality Award Recipients. Celebrating the accomplishments of these SCS employee-owners, the Conrad Award highlights the level of quality we seek as a company.
Conrad Quality Focus Awards recognize SCSers for their sustained quality performance above and beyond what is required by their job. The Awards Program helps keep our attention on quality every day — something we all strive for to meet and exceed our clients’ needs and expectations.
The purpose of SCS’s internal Quality Management System (QMS) is to provide our clients quality solutions ethically. With that goal in mind, SCS Tracer Environmental (a specialty practice at SCS Engineers) has developed numerous internal systems to provide quality consulting services.
To help our clients stay in compliance, Tracer developed another quality-related system to track recurring compliance due dates for our nearly 400 clients. Our due date tracking system allows us to generate reminders for them before their actual need.
Tracer’s system of quality programs has evolved; however, the key component of providing quality solutions remains unchanged – teamwork. Without teamwork, no quality system will create success. This collaborative effort within Tracer and other practices at SCS Engineers helps us achieve our common goal of delivering quality solutions.
Sometimes that means we need to step up and help a colleague on a project with a quick turnaround time. Or, if the unexpected happens, a new project manager may need to jump in – sometimes mid-project. We take the initiative to respond to all client emails if we know the client manager is unavailable. We form internal committees to revise procedures, checklists, and templates, always intending to improve efficiency and increase quality.
Merriam-Webster defines teamwork as “Work done by several associates with each doing a part but all subordinating personal prominence to the efficiency of the whole.” With mutual trust and respect, and the free exchange of knowledge in a collaborative environment, we continue to deliver quality through teamwork.
We thank our SCS Quality Management Gurus, who are always helping us find better ways to deliver excellence!